Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services or features you access. Fatfruit Casino may collect information that you provide directly, information created through your activity, and technical information sent by your device. We seek to keep the information we handle relevant to the purposes explained in this policy.

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Account and identification information

When you register, maintain or use an account, we may handle details such as your name, date of birth, residential information, contact details, login credentials, account preferences and records of communications. We may also handle information needed to confirm that an account belongs to the person using it. Some information is required to create or operate an account, while other information may be provided voluntarily.

Verification information

For age, identity, security, responsible gambling and compliance checks, we may request verification documents or related information. This can include information shown on identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks carried out. Verification information is handled to help prevent underage access, impersonation, fraud, money laundering and other prohibited activity.

Payment and transaction information

We may keep records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates, transaction values and related account activity. Payment service providers may process payment details under their own privacy notices. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, login times, referral information and interactions with website features. We may also use cookies and similar technologies to remember settings, support security, understand website use and improve the player experience.

How and why we use information

Personal information is used for purposes connected with providing and managing online casino services. The exact use depends on the information involved and your relationship with Fatfruit Casino. We may use information for the following general purposes:

Creating, verifying, maintaining and securing your player account.
Processing account activity, payments, withdrawals, wagers and other requested transactions.
Confirming age and identity and carrying out customer due diligence and account security checks.
Detecting, preventing and investigating fraud, unauthorised access, collusion, money laundering, bonus abuse and other unlawful or prohibited conduct.
Providing customer support, responding to questions, resolving complaints and keeping records of communications.
Operating, maintaining, testing and improving the website, its systems, features and user experience.
Understanding general website traffic and player interactions through aggregated or analytical information.
Sending service messages about your account, transactions, security, changes to services or important notices.
Sending marketing communications where permitted and where you have provided the necessary permission or otherwise have a lawful basis to receive them.
Meeting applicable legal, regulatory, tax, accounting, responsible gambling and risk-management obligations.
Protecting the rights, property, safety and security of Fatfruit Casino, players, service providers and the public.

We may combine information from different interactions where this is reasonably necessary for these purposes. We do not treat marketing as a condition of using the core account service. You may withdraw consent to marketing as explained in the data rights section below, although you may still receive essential service or security communications.

Lawful and fair handling

Information may be handled where it is needed to provide a requested service, comply with a legal obligation, protect security, prevent misuse, pursue legitimate operational purposes, or where you have given consent. We aim to use information in a way that is proportionate to the relevant purpose. If information is not provided when it is needed for account, verification, payment or legal reasons, some services may not be available or an account may not be able to remain active.

Sharing, security and retention

Fatfruit Casino may share relevant information with carefully selected service providers that help operate the website and provide services. Depending on the circumstances, these may include payment and transaction providers, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support systems, analytics providers, professional advisers and organisations involved in security or compliance checks. Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect people or property, to investigate suspected wrongdoing, or as part of a business change such as a restructuring, transfer or sale of relevant assets. We do not sell personal information as a general product. Where information is sent to a provider or recipient in another location, appropriate measures are taken as required to support lawful and secure handling.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption where appropriate, staff procedures and security reviews. No website, online account or electronic transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you believe your account or device has been compromised.

How long information is kept

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling, financial records and business reporting. Some records must be kept for a period required by law even after an account is closed. The applicable retention period can depend on the type of record, the reason it was collected and any ongoing legal, security or dispute-related need. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Cookies, your rights and contacting us

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. They can help a website remember login or preference information, maintain security, support essential functions, measure performance and understand how visitors use its pages. Some cookies may be placed by service providers that assist with analytics, security or website functions. If you disable certain cookies, parts of the website may not work correctly or some features may be unavailable. You can manage or delete cookies through your browser settings. Browser controls differ, so check the help information for your chosen browser.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to your personal information. These may include asking for access to information we hold about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of it.

To exercise your data rights, or to make a privacy or data request, contact support@fatfruitcasino.wtf. Please describe your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity before providing information or changing account details. This is a security measure designed to prevent information from being disclosed to the wrong person. We will consider and respond to requests within the time required by applicable privacy requirements.

Deletion is not always immediate or possible. We may need to retain certain information for legal, security, fraud-prevention, dispute-resolution, accounting or other legitimate purposes. If you withdraw consent to marketing, the change may take a short time to apply across all systems, and you may continue to receive essential account, transaction or security messages.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, information practices or applicable requirements. The updated version will be made available on the website, with the revised date or other notice where appropriate. We encourage you to review this page periodically. Continuing to use the website after an update may indicate acknowledgement of the revised policy, to the extent permitted by law.

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